FAQs
Nutu Diabetes Prevention Program
What is the Nutu Diabetes Prevention Program?
The Nutu Diabetes Prevention Program is a yearlong evidence-based program that
promotes lifestyle change through healthy eating and exercise habits to prevent
or delay type 2 diabetes.Research has shown that individuals that participated in a lifestyle change program that focused on calorie reduction and increased physical activity who lost 5-7% of their body weight reduced their risk of developing type 2 diabetes by 58%.
What are the goals of this program?
The goals of this program are to:
- Reduce calorie intake by making healthier eating choices.
- Increase physical activity to at least 150 minutes per week.
- Reduce the risk of developing type 2 diabetes.
How can I be successful with this program?
To be successful with this program, you should:
- Read each lesson as it becomes available.
- Weigh yourself at least once a week.
- Be physically active each week
- Engage with your coach and social team for support and encouragement.
- Track your food intake and physical activity
- Set SMART goals to help you make small, lasting changes to your health habits.
How long is this program?
The Nutu program is a year-long program. It is broken up into two parts: phase 1 and phase 2. Phase 1 the focus is on losing weight and becoming more active. During this phase lessons will become available every 7 days. Phase 2 focuses on weight maintenance and if needed additional weight loss. The lessons will be available every 4 weeks.
About the Nutu App
What is included in the Nutu program?
A year-long lifestyle change program supported by a live lifestyle coach and social team made up of people like you.
What if I want to log a food that is not in your database?
We do our best to keep up with all the food items and restaurant meals in our database. Unfortunately, there are certain brands or foods that we do not have nutritional information for. For now, please select a food item that is similar to what you are eating and log that item.
What if the barcode scanner doesn’t recognize my food?
We are always adding to our barcode database, but unfortunately some food items will not appear. If this happens, search for a food similar to what you are eating and log that item.
How do I add a meal if I missed a day or log at the end of the day?
We hope you log your food items before you eat but realize that doesn’t always happen. If you log after, go ahead and select your food items. Once done, tap on Nutu gauge on the home screen where you will find your history. Select the meal and tap on the time. From there you’ll be able to adjust the meal to the time and date you actually ate it.
How do I create a custom recipe?
To create a custom recipe, tap on the Food icon and select a cuisine category. At the top of the screen you will see “Create new recipe”, tap on the plus button to begin. Name your recipe to find it quickly the next time you make it. Add in your ingredients by using the search function. Once we have all the ingredients you will receive a Nutu Score for your meal. You can also add cooking instructions and a photo of the finished product.
How do I edit my logging data?
To edit any of your logging data, tap on the Nutu gauge on the home screen. You will find your history and your logging history. Select the item you want to change, and slide left to reveal the edit button.
Do I have to upload a photo?
No, it is not required that you upload a photo but, we encourage you to do this so that your coach and team can connect with you better.
What information is shared with my Social Team?
Only your first name and last initial is displayed. If you upload a photo that will appear as well. In your Settings you can adjust your Public Social Profile and decide if you want to share your most frequent meal or exercise or trophies.
Syncing Apps and Devices
What apps can I sync with the app?
The Nutu app syncs with Google Fit and Apple HealthKit. In your Settings you can toggle on these connections. From there you will be asked what data you’d like to share. By allowing this data you’ll be able to make logging easier with this data transfer.
What devices can I sync with the app?
Masimo W1 or Freedom watch, Apple iWatch, and Samsung watches will sync with the app. To allow this ability, go to your Settings and toggle on this connection.
What if my synced data doesn’t show up?
If you’re having issues syncing a device or app, please contact Customer Support: support@w-labs.com.
Coaching
Who are the Nutu coaches?
Nutu coaches are healthcare professionals (nurses, dietitians, diabetes educators, behavioral health specialists) who have undergone training from a Centers for Disease Control and Prevention approved provider to deliver this program.
How can I communicate with them?
To communicate with your coach, you can tap on the Coach icon in the upper right corner of the home screen. They are there to answer questions, provide feedback, and support.
What kinds of questions can they answer?
Coaches can answer questions about the program, functions of the app, provide support and encouragement, or help you problem solve any challenges you may face. Coaches will NOT provide any medical advice.
How soon can I expect a response from the live coach?
Coaches will respond within 2 business days, usually sooner!
What is the difference between the digital coach and the Nutu coach?
The digital coach provides feedback based on the data you do or do not enter. The more you log, the more feedback the digital coach can provide. In addition, to get an immediate response to a question you can tap on the digital coach and enter your question. If the digital coach can’t answer, it will send it to your Nutu coach. Your Nutu coach supports your Social Team and you!
Social Team
What is a social team?
Your Social Team is a group of like-minded participants looking to improve their lifestyle habits. Team members can provide suggestions, support, and encouragement to each other.
How does a social team help me?
We can all learn from each other by sharing experiences, tips, and ideas. Someone may face similar challenges or issues that you do and can provide a different perspective.
What are team challenges?
Team challenges are a friendly competition to see who can complete a task assigned by the coach. Challenges occur every other week. It’s a great way to stay motivated and on track. If you and your team are successful, you’ll “win” a trophy!
How do I get a trophy?
During a week where there is a challenge, a trophy will be awarded to the team member that completes the task the most often or most complete as well as the entire team for the same achievement.
Digital Scale
When will I receive my scale?
Your scale will be shipped out to the address you provided at sign-up once you complete all onboarding questions.
How do I set up my scale?
Set up is easy, simply insert the batteries and step on it. Make sure to keep your scale on a flat, uncarpeted surface.
How do I sync my scale with the app?
The scale automatically syncs with the app. The scale uses the cellular network to transmit your weight so, try to place your scale by a window.
How often should I step on the scale?
The goal is to weigh yourself at least once a week. Try to weigh yourself each time under the same conditions (i.e., morning, clothes on, shoes off, etc.).
Can I share my scale with someone else?
The scale is only for you to use as each time you step on the scale, the weight is transmitted. A wrong weight can throw off your progress history and may affect your individualized Nutu Score.
What is the maximum weight the scale measures?
The scale weighs up to 397 pounds.
What if I don’t receive my scale?
Please allow up to 7 business days from the time you complete onboarding to receive your scale. If after this time you still haven’t received your scale, please contact Customer Support: support@w-labs.com
What do the error messages mean?
Here are some error code descriptions for reference:
What should I do if I’m having issues?
If you’re having issues with your scale, please contact Customer Support: support@w-labs.com.
My Settings & Account
How do I adjust my notifications?
To adjust your notifications, tap on the three dashes on the top right of the home screen. From there scroll down to Notifications and toggle on/off what you’d like to be alerted to.
How do I adjust my Social Team profile?
To adjust your social profile, tap on the three dashes on the top right of the home screen. From there scroll down to Notifications and toggle on/off what you’d like to be alerted to.
How can I edit my user account data?
To edit your account data, tap on the face icon located on the top center of the home screen. Tap on My Account and then select the data you’d like to edit.
How do I add a profile photo?
To add a profile photo, tap on the face icon located on the top center of the home screen. Next to the image tap on edit and allow Nutu to access your photos.
Who can see my data?
Your coach will be able to access your history (weight, food logging, exercise, etc.) to help you with your health goals. No other users will be able to view your data. We keep your data private within our secure system.
Nutu Score
How is the Nutu Score calculated?
Nutu relies on a complex scoring system called the Nutu score which is designed to let you know how you are doing in balancing your nutrition and exercise. The Nutu Score incorporates multiple factors including the food you eat or drink, your exercise, your sleep, and the effects of certain nutrients on your health. However, Nutu Score is most heavily influenced by the number of calories you eat (calories in) and calories you burn (calories out). Calories out are not just what you burn doing exercises, they include all the calories your body uses to do the basic functions that keep you alive. This is often referred to as Basal Metabolic Rate (BMR). In fact, your BMR accounts for 70-80% of the calories you burn. “Calories in” are reflected in a positive score while “calories out” pull your score in the negative direction.
How does the Nutu Score work?
Nutu Score resets at midnight, to allow you to begin each day with a fresh start. Because we typically don’t eat at night, your Nutu Score will always be negative in the morning and will only move back up towards zero after you eat (and log your meal). Based on the average Basal Metabolic Rate of adults like you, the Nutu Score will move 3 points in the negative direction every hour. This explains why your Nutu Score is likely to be -15 to -27 each morning, depending on what time you wake up.
How is the Nutu Score for food determined?
The Nutu Score for food is based on a food items nutritional information compared to the Dietary Guidelines for Americans recommendations of:
- <30% of calories from fat
- <10% of calories from saturated fat
- <10% of calories from added sugar
- > 5 grams of fiber
- < 2,300 mg sodium per day
What is the difference between Nutu Score and the traffic light for food?
The Nutu Score provides a positive value based on the nutritional information for a food item and if consumed what color range you will placed in on the Nutu gauge. The traffic light is color that should guide you on what foods to eat more or less of. Choose a green traffic light more often, those with a yellow traffic light less often, and a red traffic light on occasion.
Issues & Support
Who can I talk to if I have questions?
Please contact Nutu Customer Service with questions:
- Email: support@w-labs.com
- Phone: 1 (800) 610-8522 (chose option 2 for Support)
How do I report a bug?
Please contact Nutu Customer Service via email: support@w-labs.com with the following information:
- Version of phone (Android/ Apple)
- Screenshot of bug (if available)
What if I want to cancel my membership?
Please contact Nutu Tech support to change or cancel your order:
- Email: support@w-labs.com
- Phone: 1 (800) 610-8522 (choose option 2 for Tech Support)
